It’s important you understand our cancellation policy, so please take a few moments to read on:
Cancellations with less than 24 hours notice will be charged the full lesson fee unless the lesson is rebooked within a week of the original lesson time. The rebooked lesson time is dependent on availability. If the desired rebooked lesson time is unavailable, the student must choose an available time.
Cancellations within 24 hours notification that are due to illness will be charged at 50% of the lesson fee unless a certified note with office contact is provided by the student’s doctor. Lessons that are not attended without notification will be charged at the full lesson fee.
We appreciate a week’s notice of lesson cancellations if a student is going away for holidays or work so that we can manage our calendar and offer those times to other students on our waiting list.
Please contact us if you have any queries or concerns: [email protected]